Five Tools Inside

Set Your Responsible Gambling Limits at Roby Casino

Play only from 19+, and every Roby Casino account carries the same five tools: deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion.

Set a Limit

AGCO LicensedRegulated by the Alcohol and Gaming Commission of Ontario under license 25102311.

Five Essentials

Where You Stand Before Your First Bet

After this block, you will know the age, the regulator, the register and the helpline for this market.

Minimum Age19+

Regulator and LicenseAGCO / iGaming Ontario, 25102311

National RegisterBetGuard (Ontario)

Helpline1-866-531-2600

Limit Questions[email protected]

Five Account Tools

The Five Limit Tools Inside Your Account

You will know what each control does and when to switch it on in your account.

Cap What You Add

This caps what you add over a set period. Switch it on before your first session, so the budget is set while you are calm.

Net Loss Ceiling

A loss limit stops play once net losses reach the figure you chose. Turn it on whenever you want a hard floor under a session.

See the Hours Pass

Reminders appear as your session runs on, so time is tracked for you. Set one if a quick spin has stretched into hours before.

Need a Short Break?

A cooling-off period pauses your account for the stretch you pick, without closing it. Choose one when you want distance from play but plan to return.

From Limits to Closure

Self-exclusion closes the account for the term you choose, and you cannot shorten it once it is active. Use it when limits keep slipping.

Your Safety Net

A Budget That Holds

Here you will see where the limit lives in the account and how the change is confirmed.

Find the Limits Area

Sign in, open your profile, and look for the limits area. Check the name on the account matches your documents before you change anything.

Deposit, Loss or Session

Decide whether the worry is money in, money lost or time passing. Each kind has its own setting, and you may combine them.

A Limit That Lasts

Choose how long the limit should run. Pick a stretch you can keep, because the number should outlast the mood you set it in.

Is It Saved?

Save the setting and read the confirmation screen before you close it. Check that the figure and the period match what you intended.

When You Need a Person

Not Alone Once the Play Stops

Worth knowing before you need it, and useful the moment play stops feeling light.

ConnexOntario

Reaches players and relatives around the clock, every day of the year, in confidence; no cost, no judgement, and you can call for someone else as easily as for yourself. 1-866-531-2600 connexontario.ca

Responsible Gambling Council

An independent non-profit in Toronto that explains the signs of harm, walks families through self-exclusion and debt questions, and points people toward the right local service. responsiblegambling.org

iGaming Ontario

The body running this province's regulated online market; it answers questions about site rules, player protections and the self-exclusion route it operates for everyone. igamingontario.ca

Hours Away, or Months Gone

A Short Break From Playing. A hold you place on your own account for a stretch of hours or days, taken from the profile area and applied at once. Logins fail while it runs and marketing stays switched off; you return when the period ends.

The Long Stop You Cannot Undo. A block that shuts your account for a long stretch, started in the same profile area and impossible to lift before it runs out. Access and promotions stop for the whole term, so a hard day cannot talk you back in.

BetGuard: All Regulated Ontario Sites. BetGuard, run by iGaming Ontario, covers every regulated Ontario site in one registration. Entries start at six months, with options of one year, five years or a custom term, and cannot be shortened; apply online, age 19 or over. betguard.ca

A Checked Age First, A Calmer Home After

Checked Before Funds, Not After. Registration asks for a date of birth, and a government-issued photo ID must clear review before any withdrawal leaves the account. Nineteen is the line in Ontario, so a younger player never gets a funded account.

One Family Laptop, One Filter. A shared laptop or phone can run blocking software that filters gambling sites at the device level. Install it on every device minors use, and keep the passphrase with an adult who does not gamble.

When You Notice the Signs. Start with a calm sentence about money and mood, never with an accusation, and let the person speak first. ConnexOntario on 1-866-531-2600 takes calls from relatives around the clock, every day of the year.

Signs That Play Has Turned Serious

Catching these early is what keeps a habit from settling in. A limit set before play, or a pause taken now, is the first step, and it works better than a promise made after a loss.

Any two of these sitting together is reason enough to slow down.

Chasing a loss with a bigger deposit
Spending money set aside for bills
Hiding how much you play
Playing longer than you planned
Borrowing to keep playing
Play crowding out sleep or family
Feeling restless on days you skip

Protection Basics

What Happens Once You Choose a Cap?

You will know how a pause differs from exclusion, who else is blocked, and where family help begins.

What does a cooling-off period actually do to my account?+

A cooling-off period shuts deposits and play for the stretch you pick. Your balance and history stay put, and the account opens again by itself once that stretch ends.

Will my self-exclusion here cover other Ontario casinos?+

Not on its own. An exclusion set inside your account applies to Roby Casino. BetGuard, the register iGaming Ontario runs, is what blocks you at every regulated Ontario online site, and one registration there covers them all.

Does a self-exclusion have to run its full term?+

Yes. It runs for the whole period you picked. On BetGuard the term is 6 months, 1 year, 5 years or a custom length, and it cannot be shortened once it is active.

Why must I prove I am 19 or older?+

Ontario sets 19 as the minimum age for a gambling account, so an identity check comes with opening one. A government photo ID and proof of address confirm your age, and the review usually takes about 27 hours.

Who can our family call about a partner who plays too much?+

ConnexOntario advises relatives as well as players, and its line stays open every day of the year. The Responsible Gambling Council, an independent non-profit in Toronto, explains the warning signs and how to raise the subject calmly.