You Are At The Check

Send Your KYC Documents To Roby Casino

The license requires us to confirm who you are, and the check normally takes 27 hours from the moment your documents arrive.

Start Verification

AGCO LicensedRegulated by the Alcohol and Gaming Commission of Ontario under license 25102311.

A Cleared Payout

What The Check Asks Of You

Roby Casino keeps these six details short so nothing about the check feels like a puzzle.

Who checks

Roby Casino Inc.

Licence held

AGCO and iGaming Ontario, 25102311

Review time

27 hours

Hard deadline

Before the first withdrawal

Verification e-mail

[email protected]

Age checked

19+

Uploading Now

Clear The Check First Time

Roby Casino lists each move in order so your first upload is the one that clears.

Open Your Profile Area

Open the verification section of your account and note the exact three slots waiting there, because each one takes a different paper and empty slots stall the review.

Keep The Glare Off

Upload your government-issued photo ID with all four corners inside the frame, sharp focus and no flash glare across the face or the number line.

Address Dated Recently

Add proof of address from the last few months showing your name and street; a bill or bank letter works, and the details must match what your account holds.

Roughly One Day

Wait out the review of about 27 hours and check the verification mailbox, since a blurred corner is the usual reason a fresh upload is requested.

When The Check Lands

Which Papers Does The Check Want?

Match each paper to what it confirms, then send it once and properly.

Government-issued photo ID

ConfirmsYour name, face and age

What To SendFull edges, unblurred, in date

Proof of address

ConfirmsWhere you live now

What To SendDated recently, name matching the ID

Payment method confirmation

ConfirmsThe card or wallet is yours

What To SendName visible, numbers partly hidden

The Moment It Arrives

Timing That Keeps Your Payout Moving

Roby Casino follows the license rule: no cash-out clears until the check is done.

A New Method, A New Snapshot

Add an unfamiliar wallet or card and the payment team needs to confirm it belongs to you, so they ask for a photo of the method showing your name.

Can I Lift My Own Cap?

Ask for a higher deposit cap and the license wants assurance the extra money is truly yours, so an income or savings paper may be requested.

Name On File Versus Name On Card

Signed up as one name, paying from another account and the mismatch flags the file, so you are asked to show which identity and method are correct.

Before The First Payout, Papers First

Request the first cash-out and the papers must be on file before money leaves, so the review starts then if it did not already.

Source Of Funds, Explained Plainly

Licence number 25102311, issued by the Alcohol and Gaming Commission of Ontario and iGaming Ontario, obliges Roby Casino to know that stakes come from lawful money. Treat the request as bookkeeping that hits every account at some point, never as an accusation aimed at you.

Send whichever of these fits how the money reached your account.

Recent bank statement
Payslip or employer letter
Notice of assessment
Sale of property document
Investment or pension statement

Fix These Three Before You Send Again

Why Does My Name Differ? Your name, birth date or address differs from what sits in the account profile, so the reviewer cannot tie the paper to you. Align the profile with the document wording Message support about a legal name change

A Fresh Address Paper. Utility bills and bank letters carry an issue date the team will not accept, which leaves your address unproven. Request a fresh statement from your bank Send a bill issued this month

Cropped Or Glared Over. A glare, a cropped corner or a finger over the number hides the details the reviewer must read. Retake on a flat surface in daylight Fit the whole card inside the frame

Seven Straight Answers

Straight Answers On Proof

Roby Casino keeps the licence drills short, so most questions clear up before a payout is held.

Why does the casino need to know where my money came from?+

Source of funds checks are routine under our licence and apply to players across Canada, not to anyone singled out. We match declared income or savings against deposits so the money in play is traceable. Treat it as paperwork, not suspicion.

How long does the verification check take once I upload everything?+

Allow up to 27 hours from the moment your files land in our queue. Most checks close faster when the pictures are sharp and the address paper is recent. Keep an eye on your inbox for a reply from the verification team.

One of my documents came back rejected, so what now?+

Open the message to see which corner failed, then send a fresh copy of that single file. Blur, glare and cropped edges cause most refusals, and a new photograph usually clears it. Write to [email protected] if the reason seems unclear.

Must the documents be in before I can withdraw winnings?+

Yes, the check has to be finished before your first withdrawal leaves the account. We may also ask at registration or at your first deposit, so sending files early saves waiting later. Nothing else stands between an approved check and a payout.

Who regulates Roby Casino and which licence number covers it?+

The Alcohol and Gaming Commission of Ontario and iGaming Ontario oversee our operations. Our licence number is 25102311, held by Roby Casino Inc. under company number 150697924. Both details sit on the site if you want to check them.

Is it safe to hand over my ID and bank statement?+

Yes, files travel through 256-bit AES encryption and reach only the staff who run the check. We use them to satisfy the licence, not for marketing. Independent testing from SIQ and GLI supports the systems around them.

Will I have to send the same papers a second time in future?+

Usually not, since a passed check stays on file for that account. We come back only when a document expires, an address changes or a source of funds review asks for more detail. Each request names the file we need.