Contact desk

From stuck to sorted: contact Roby Casino

Support answers round the clock in English and French by live chat, e-mail and phone, every day of the year.

Get help now Licensed by iGaming Ontario

Paid today

223,793 C$

2,478 Playing now

AGCO LicensedRegulated by the Alcohol and Gaming Commission of Ontario under license 25102311.

Four-Minute PayoutsAverage withdrawal time of 4 minutes. C$34M processed weekly.

Bank-Grade Security256-bit AES encryption protects every transaction and personal detail.

Channel guide

You need someone now: here are three

Three contact routes, each with its timing stated, so you choose the one that matches your question.

Talk to someone now

Live chat is best for anything you need answered while you are still on the page, and a person typically replies within three minutes. Support staffs it round the clock.

Start chat

When you have files to attach

E-mail suits documents, screenshots and anything you want on record; write to [email protected] and expect an answer within eight hours, at any hour of the day.

Write to support

Faster than typing out the problem

Phone gets you a person in about three minutes on +1 416 797 1425, Eastern Time, and it is the route to take when a payment has stalled.

Call support

Six facts for Canada

What Ontario-licensed support gives you in Canada

Ontario licensing and Canadian hours shape how Roby Casino answers players here, in the same way across every channel.

Reaching us

Canadian phone+1 416 797 1425

Support time zoneET

LanguagesEnglish, French

E-mail[email protected]

Supervision

Regulator and licenceAlcohol and Gaming Commission of Ontario (AGCO) / iGaming Ontario, 25102311

Getting help

Gambling helpConnexOntario, Responsible Gambling Council, Gamblers Anonymous

Already at your account and ready to ask

Keep these beside the chat window and nothing needs chasing later.

Registered e-mail address you signed up with
Account number or last transaction reference
Screenshot of the error or bonus screen
Payment method name, no full card digits
Times and dates the issue appeared

Direct lines

Your issue has its own inbox

Six addresses, one for each kind of request, so your message lands with the team that can act on it.

Account matters

General support and access[email protected]

Document verification (KYC)[email protected]

Payments

Deposits and withdrawals[email protected]

Other desks

Complaints and escalations[email protected]

Personal data and privacy requests[email protected]

Business and partnerships[email protected]

Clear answers about ownership

Ownership, registration and license in one table

After this table you will know the company, its Ontario registration and where written questions land.

Company

Legal company nameRoby Casino Inc.

Company number150697924 (Canada)

Company addressYonge Street, Toronto

License

RegulatorAlcohol and Gaming Commission of Ontario (AGCO) / iGaming Ontario

License number25102311

Written contact

Support e-mail[email protected]

Waiting at 2 a.m.

Short answer now, longer answer in writing

Roby Casino staffs every channel around the clock, and these are the reply times we hold ourselves to.

Live chat

Chat hours24/7 support

Chat first reply3 minutes

Hours shown inET

E-mail

E-mail address[email protected]

E-mail reply8 hours

Phone

Phone number+1 416 797 1425

Phone waiting time3 minutes

Answers before you queue

Read this before you contact us

You will know which answers arrive fast and how to move a stuck case forward.

trustWhat if I would rather be helped in French?+

Advisors answer in English and French, so a French-speaking player can ask for the switch at the start of a chat or phone call. Written replies follow the language you used. Note that verification and payment teams work in the same two languages.

trustWhat if I forgot which email address I registered with?+

Support can locate an account from your full name, date of birth and the payment method you used. A password is never requested, and no advisor will ask for it. Keep the confirmation e-mail from your last deposit nearby.

trustWhat happens when I want a copy of the data you hold on me?+

Privacy requests go to [email protected] from your registered address. A copy or an erasure request is handled under Canadian privacy law, and identity is checked before anything is released. Erasure applies once legal retention periods for transactions end.

trustWhen do I take a complaint further than chat?+

Write to [email protected] if a chat or phone answer leaves the matter open. The team reviews the file and replies with a reasoned position. If that still does not settle it, the Alcohol and Gaming Commission of Ontario is the body to approach.

trustWhere do I check that your licence is real?+

Roby Casino Inc. holds licence 25102311, issued by the Alcohol and Gaming Commission of Ontario and overseen with iGaming Ontario. Both the company number 150697924 and the registered address on Yonge Street in Toronto appear in the site footer.

trustCan I close my account and still get my balance out?+

An account closure request is accepted in chat or by e-mail, and any cleared balance is paid to your last used method first. Closure is permanent, so a cooling-off period is usually the better route if you simply need a break.

Raising a Complaint

Four steps that end with an outside review

This block lays out every stage from the first message to an outside review, so no complaint stalls unanswered.

Quoting your reference

Explain the issue in your own words to support, quoting your account number and the transaction reference. Confirmation arrives in writing, and staff never ask for your password.

Roby Casino replies in writing

Support reviews the history and replies on the same channel you used. Read the decision carefully; most disagreements are settled here once the transaction log is quoted back.

Can a manager review this?

Ask the agent to escalate the matter to a manager for a second look. That manager rechecks the same records and sends the final internal position in writing.

After the internal answer

Take the unresolved case to the Alcohol and Gaming Commission of Ontario / iGaming Ontario, license 25102311, and attach the written replies you received.

Groups in Canada that answer for free

Gambling trouble is handled best away from the operator. ConnexOntario, the Responsible Gambling Council and Gamblers Anonymous work independently of Roby Casino Inc., take no stake in your play, and speak with anyone in Canada who calls.

ConnexOntario. A province-wide service that listens, assesses what is happening and points to treatment, all in confidence.

Responsible Gambling Council. Runs prevention programmes and public information on safer play, with resources aimed at people who are worried.

Gamblers Anonymous. Peer meetings where members share their own experience of stopping and support each other through it.

Learn more